Refund and Cancellation Policy


  • Cancellations made 20-30 business days prior to the date of the event/ delivery/ pick up will be subject to 50% cancellation fee.

  • Cancellations received less than 20 business days prior to the event/ delivery/ pick up date will not receive a refund.

  • We strive to sell and maintain the best quality for our balloons; however,  we CANNOT guarantee the float time of balloons.  We are unable to accept returns of inflated and or personalized orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold.  The use of balloons is beyond our control, we CANNOT guarantee their performance or longevity. We guarantee balloons in the best condition upon your pick up or upon the time of the delivery.  However, once balloons leave our store or have been delivered, we are no longer responsible for their lifespan. All balloon sales are final.

  • All prices are subject to change without notice and are not guaranteed.

To achieve the best result, please keep balloons indoors at constant room temperature.

  • Helium balloons are sensitive to temperature and humidity.

  • Balloons fade and oxidize outdoors. Over exposure to sun or heat will cause balloons pop.

  • Balloons shrink in lower temperature.

  • Balloons are most ideal for indoors use. The actual float time is very much dependant on the environment in which balloons are stored.  Helium balloons are sensitive to temperature and humidity changes, which affect the balloon longevity.  Cold air causes the helium balloons to shrink, and heat can cause the helium balloons to expand and burst.  Please keep helium filled balloons indoors at constant room temperature.  (e.g. not in your garage where it gets extremely hot or extremely cold).

What happens if nobody is present to receive the delivery?

  • If no one is available at the delivery location to receive the order during the delivery timeslot, we will NOT leave the order at the door. Your order will be returned to our facility and additional return shipping fees will be applied. No refund and No guarantee for same-day delivery can be arranged